Data protection

1. Data Controller

This website is operated by:

Company name: SIA Solorety
Registration number: 40103158659
Registered address: Apes street 5a-49, Riga, Latvia, LV-1039
Phone: +37122388144
Email: support@solorety.com

SIA Solorety is committed to protecting your personal data and handling it transparently and lawfully in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Contact details such as your name, address, telephone number, and email address
Account login information (if you register on the site)
Purchase history and order details
Billing and delivery address
Payment and transaction-related data (excluding full credit card information)
IP address, browser type, and access time
Cookies and usage data (see section 7 below)
Location data, only with your explicit consent

3. Why We Process Your Data and Legal Grounds

We process your personal data for the following purposes:

To process your orders, provide customer support, and manage your account. This is based on our legitimate interest in operating an e-commerce service and providing you with requested goods and services.
To issue invoices and comply with recordkeeping requirements under applicable financial and tax laws. This is based on our legal obligation.
To send you transaction-related communications, such as order confirmations, shipping updates, and system alerts. This is based on our legitimate interest in customer service.
To send newsletters or promotional emails (only with your prior consent). You can unsubscribe at any time.
To calculate delivery costs using your approximate location (only if you give explicit consent to location access).
To improve our website’s functionality and ensure security, based on our legitimate interest in maintaining service quality and preventing fraud.

We do not rely on consent as the primary legal basis for most processing operations, except where required (e.g., direct marketing, location tracking, or non-essential cookies).

4. Data Retention

We store your personal data only as long as necessary for the purposes stated above, and in accordance with legal retention periods. For example:

Invoicing data is kept for the duration required by tax and accounting laws.
Account data is kept for as long as your user account is active.
Order history is retained for warranty, service, and legal compliance.

5. Data Sharing and Disclosure

We do not sell or distribute your data to third parties. However, we may share your data in the following circumstances:

With the courier or delivery service provider you select at checkout, strictly for the purpose of delivering your order.
With our IT service providers and hosting partners who process data on our behalf under strict confidentiality agreements and only for the purposes outlined in this policy.
With legal or regulatory authorities where required by law.

6. Data Security

We take appropriate technical and organizational measures to ensure the security of your personal data. These include:

SSL (Secure Socket Layer) encryption for secure data transmission
Encrypted storage of sensitive data at the database level
Internal access controls to restrict data access only to authorized personnel

7. Cookie Policy

We use cookies and similar technologies to enhance your user experience, analyze website traffic, and provide functionality. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

Essential cookies: Necessary for website functionality, such as remembering your cart contents or keeping you logged in during your session.
Persistent cookies: Used to recognize you when you return to our site and to remember your preferences.
Session cookies: Help with filtering products and navigating the website. These are deleted when you close your browser.
Analytics and performance cookies: Help us understand how visitors interact with the site. These are only used with your consent.

You can manage cookie settings via your browser preferences. You can also choose to decline non-essential cookies via our cookie banner.

8. Location Tracking

If you grant us permission, we may access your approximate location to calculate delivery options and costs to the nearest delivery points. This data is not stored and is used only for the session in which the location was provided. If you do not give permission, we will still display delivery prices during the final checkout step.

9. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right to access your data and receive a copy
Right to request correction of inaccurate data
Right to request deletion of data under certain conditions
Right to restrict or object to processing in specific circumstances
Right to data portability, where applicable
Right to withdraw your consent at any time (for processing based on consent)
Right to lodge a complaint with a data protection authority

To exercise your rights, please contact us at support@solorety.com.

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